Realtor Closing Gift Bulk Client Appreciation | New Homeowner Thank You Housewarming Ornament

Frequently Asked Questions

How do I qualify for Free Shipping?

Free standard shipping is automatically applied at checkout for all orders totaling $35 or more (before tax) delivered within the US. No coupon code is needed! Simply add your favorite clay ornaments or garlands to your cart, and once you hit the $35 mark, the shipping cost will drop to zero.

When will my order ship?

Each piece at Maple Birch Studio is handcrafted with care. Our current processing time (the time I need to prepare your order) is 1-3 business days. Once shipped, standard delivery typically takes 3–7 business days via USPS.

Can I upgrade my shipping if I hit the $35 free shipping mark?

Yes! While the free shipping guarantee covers our standard lowest-cost mail class (typically USPS Ground Advantage), you can still select a shipping upgrade (like Priority Mail) at checkout if you need it faster. Please note that the free shipping discount will apply to the standard rate, and you will only be responsible for the 'upgrade' portion of the cost.

What if my order is slightly under $35?

If your total is just a few dollars short, we recommend adding one of our Handmade Clothespin Clips or a single Angel Ornament. Often, adding a small $5 item is cheaper than paying the standard shipping fee!

Do you offer bulk discounts for weddings or bridal showers?

Yes! I love being a part of your special day. We offer tiered pricing for orders of 10 or more wood blocks. Whether you need them for centerpieces or "Meadowcore" favors, please message me for a custom quote and a private checkout link.

Can I mix and match colors for a bulk order?

Absolutely. You can choose a single shade or a custom assortment of the colors available to perfectly match your wedding palette. Just include your color breakdown in the "Note to Seller" at checkout

What is the turnaround time for large order?

While standard retail quantities (under 50 favors) are processed instantly and ship within our strict 1-3 business day studio turnaround, large-scale bulk orders over 50 pieces typically require a 4+ day production runway to properly dry, cure, and hand-sand the clay. However, we always maintain dedicated "rush" production slots on our master studio calendar for coordinators and industry professionals facing tight event deadlines. Please message us directly ahead of time to lock in your guaranteed expedited shipping slot!

Do you charge a restocking fee for returns?

Yes. Because we offer free shipping on orders of $35 or more to our customers, outbound shipping carries a real cost. For any buyer-remorse returns (such as changing your mind, sizing errors, or missed personal event deadlines), a 15% restocking fee will be deducted from your final item refund to help cover original processing and outbound postage costs. Return shipping labels remain the responsibility of the buyer.

Wholesale availability

Yes, we love partnering with brick-and-mortar boutique storefronts, gift shops, and corporate event planners! Official wholesale pricing for Maple Birch Studio lines begins at a minimum order value (MOV) of $150.00, which can be mixed and matched across our handmade textile garlands and hand-embossed clay ornament lines.

To initialize a custom private wholesale listing for checkout, please send us a direct message here on Etsy with your shop name, tax-exempt ID (if applicable), and your target inventory counts. We look forward to working with you!